If you need help while travelling, our team of case managers are here for you 24/7, with registered nurses and doctors available.
Travel Insurance
Travel Insurance that’s always by your side
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. Buying travel insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation* or an overseas medical emergency*.
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement (PDS) for full details
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24/7 emergency assistance
Existing medical condition cover
Our policies provide cover for a range of existing medical conditions automatically subject to the criteria outlined in the PDS (please the PDS for details). If your condition(s) doesn’t meet the criteria outlined in the PDS, or if you have any other condition(s), you will need to complete a medical assessment for all the conditions and, if approved, an additional premium may apply.
Lost and stolen belongings
If your luggage and personal effects or valuables are stolen, accidentally damaged or permanently lost, the cover on your policy may respond.
Always consult the Smartraveller website prior to any travel.
COVID-19
Our policies include some benefits to help protect you from certain unforeseen expenses related to COVID-19. These include:
- Overseas Medical Costs~
- Additional Expenses*
- Amendment or Cancellation Costs*
For full details of the cover available, please refer to the PDS.
*Limits, sub-limits, conditions and exclusions apply.
~Cover will not exceed 12-months from the onset of the illness or condition.
Plans
Depending on your age, where you are travelling to, the length of your trip, you may be offered one, two or three different plans. The below is only a summary.
*Terms, conditions, limits and exclusions apply. Please refer to the Combined Financial Services Guide and Product Disclosure Statement for full details. The TMD is available here.
Get a quoteOptions to Vary Cover
For an additional premium, you may be eligible to add one or more of the following covers to our International Plus and Essentials, and Domestic plans*. These are summaries only.
Motorcycle & Moped Riding Cover
Riding on a motorcycle or moped as the driver or a passenger? Choose from standard cover for motorcycles/mopeds up to 250cc or Motorcycle/moped riding for unlimited engine capacity. Terms and conditions apply regarding licence requirements, you must be wearing a helmet, not racing, not participating in a professional capacity or in motocross*. Check out the PDS for what this activity does and does not cover you for. Available on all plans.
Cruise Cover
Going sea or ocean cruising? An International plan is required. Add Cruise Cover, which is designed to help protect you against medical costs on board, ship to shore evacuation, pre-paid shore excursion cancellation, cabin confinement and more*. Available on International Plus and Essentials plans.
Snow Sports Cover
Going to the snow? You may be eligible to add Snow Sports cover that is designed to cover on-piste snow skiing, snowboarding and snowmobiling, and cross-country skiing*. Available on International Plus and Domestic plans. See Adventure Cover for off-piste and heli-skiing/boarding.
Adventure Cover
Do you want adventure activities cover? Designed for those travellers who are looking to do some activities that are a bit more adventurous such as parachuting or skydiving, this add-on also includes all of the cover in the Snow Sports Cover as well as cover for skiing and snowboarding off-piste and heli-skiing/boarding*. Check out the PDS for what this activity does and does not cover you for. Available on International Plus and Domestic plans.
Increase Item Limit Cover
Taking higher-value items? Check out the item limits automatically included and you can a increase the limit for an item by paying an extra premium. so your item may be covered for a higher value, should it be stolen, lost or damaged*.
*Terms, conditions, limits and exclusions apply. Please refer to the Product Disclosure Statement for full details. The TMD is available here.
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Cover types
Depending on the plan you choose, our Travel Insurance will assign one of the following cover types to your plan so you can easily identify which benefit limits apply to you. These are summaries only. Terms, conditions, limits and exclusions apply; refer to the Product Disclosure Statement to learn more about the Cover Types.
Single
Covers you...
Duo
Covers you and your travelling companion named on the Certificate of Insurance.
Family
Covers you, your spouse or partner, and your dependents named on the Certificate of Insurance who are aged under 21 years, not employed full-time and will be with you for 100% of your journey.
Got questions? Visit our FAQs to learn more.
Customer Support
If you have any questions or need to make changes to your travel insurance policy, call or email us.
Call 1300 887 963 or email customer_support@covermore.com
- 8am to 7pm AEST on weekdays
- 9am to 4pm AEST on Saturdays
- 10am to 3pm AEST on Sundays
Claims
To make a new claim, complete an online claim. Visit claims.covermore.com.au and follow the prompts.
Or, you can download, print and complete a claim form from covermore.com.au/claims and send it to us.
Make a New Claim24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Please call Australia DIRECT and TOLL FREE from:
- USA 1800 937 9763
- Canada 1800 645 8714
- UK 0800 892 014
- NZ 0800 445 524
From all other countries or if You experience difficulties with the numbers above:
Call: +61 2 8907 5619
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) and promoted and distributed by Travlr Pty Ltd ABN 19 613 747 845, acting as an Authorised Representative (AR 1301795) of Cover-More. Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance. Click to view or download a copy of the Combined FSG/PDS and Target Market Determination or contact CoverMore.